Frequently asked questions

What type of POS terminal do I need?

There are several options in respect of POS terminals. The type of terminal you select depends mainly upon the payments options you want to accept, as well as where and how you need to accept those payments. If you’ll only be accepting payments from a physical location, a countertop model may be the best option. However, if you have a Coffee Shop/Restaurant and want to provide table service, perhaps you would be inclined to invest in a portable unit. If you accept payments at a multitude of locations, such as a mobile van, festivals or even trade shows, you should probably look towards a mobile terminal system. If you envisage that you will be taking a lot of payments over the phone, you may want to discuss a virtual terminal.

Will my business qualify for a merchant account?

Near enough all types of merchant businesses can qualify for a merchant account. The application process may vary depending on the type of business you are running and the risk that has been assigned by the card processing industry.

Is taking debit/credit card processing secure?

Since there will always be a certain degree of risk associated with handling and transmitting sensitive data due to the increasingly sophisticated fraudsters operating, processing debit and credit cards with a reputable payment processor is imperative. In addition to securing your computers, terminals and networks, there are a number of additional security measures you can implement to boost your security. One of them is ensuring that your PCI/DSS security is maintained. We can assist with this.

How much customer support will I be able to access?

We know that you can’t afford to miss out on those vital sales. Being secure in the knowledge that your Merchant Service Provider is there to support you 24/7/365 is critical to the success of your business. For example, if your Network/POS system goes down during a peak business time, you will be secure in the knowledge that not only will you have access to customer support 24/7/365 it will be, unlike some of our competitors UK based.

Still want more answers?

Why not reach out and we will be more than happy to help you